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you need to remain professional and accept the feedback provided. Remember, you are supporting your customers, and if they feel like they had a bad experience, you should care about their opinion. Try to understand what you can do better next time and keep this advice in mind when working with other clients. Honesty Speaking of honesty, all good support representatives are honest with their customers. Even if telling the truth might risk upsetting a customer or admitting a shortcoming.honesty is an important customer service policy. Think of it this way: Do you want a sales rep to Phone Number List tell you that your item has shipped when it actually hasn't? ) and leave you hopeful about a delivery date that will never come true? Even if the purpose of the situation is to keep the customer happy, they will be even more frustrated once they find out the truth. Mistakes happen and representatives are human. When you are honest with your customers, you build trust. When they trust you, they're more likely to stay. A little positivity goes a long way. In fact, of consumers are more likely to purchase again after a positive customer service experience.
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Sometimes, maintaining a positive attitude can be difficult. Especially when you’re dealing with a difficult or angry customer. But it’s important to remember that it’s not personal, it’s any issue you and your client face. Remember that positive customer service memory I asked you to recall at the beginning of this article? Those are the ones that stick. Empower When your customer service representatives feel empowered to help customers, they are more likely to empower customers to help themselves. Empowerment, confidence and knowledge go hand in hand. Sales reps who are confident.
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